Customer satisfaction is of the utmost importance to us. If for any reason you are not satisfied with your purchase, please notify us within 10 days of receiving your order to schedule an exchange/return. Once the exchange/return is authorized, unused items in their original condition and packaging can be returned to the address provided. If an item is defective, it will be exchanged for a new one at no additional charge. Exchanges and returns are not guaranteed and are subject to our review of the return item. Exchange/return shipping costs are the responsibility of the buyer. Please insure your exchange/return package for the price of the item, as we are not responsible for lost packages.
At Cielomar Jewelry, quality and craftsmanship is our top priority. If you experience the need for repair on any of your Cielomar Jewelry pieces, please contact us and include the following information:
Description of Jewelry Piece
Order Number or Date of Purchase
We will repair at no charge any breakage caused by manufacturer defect within 120 days of purchase.
Repairs needed after 120 days of purchase or caused by wear or damage will incur a repair charge at the customer’s expense. Repair cost will be provided after inspection of the piece. We will contact you when the repair is ready and invoice you to cover the repair charge (usually in the $25+ range) plus $7.50 for return shipping. This includes refinishing of the jewelry.
Send repairs to: Cielomar Cuevas Attn: Repairs Po Box 5675 Walnut Creek, CA 94596
Repair shipping cost is the responsibility of the buyer. Please insure your repair package for the price of the item, as we are not responsible for lost packages. Include your Name, Address, Order Number, Phone Number and Reason for Repair along with your piece.
Yes. If you are interested in creating a new custom jewelry piece or if you’d like to learn more about the process, fill out the Custom Jewelry Design Form and we’ll be in touch shortly with information on next steps.
Most jewelry pieces are made to order. Production time varies from 2-5 business days, though we strive to ship orders as quickly as possible. Shipping timeframe for custom orders varies and will be provided with the design quote.
Orders are shipped via USPS Priority Mail with a USPS tracking number and are typically delivered within 2-5 business days, excluding weekends and holidays. The shipping rate starts at $7.50. If you prefer a faster delivery, we also offer USPS Mail Express (1-2 business days, excluding weekend and holidays). Contact us prior to placing your order if you prefer to use USPS Express Mail. To view shipping costs, add your desired product to your cart and proceed to check out page.